Confidentiality

All communication is confidential except for, by law the limits of confidentiality which include: if there is suspect of harm to self, including suicidal intent and plan, intent and/or plan to harm others, child abuse, elder abuse, abuse of dependent adults and if required by court .

If a client is older than 12 years of age and enters psychotherapy, the minor has the right to consent to treatment. As a result, parents and guardians will not have access to the information shared in treatment without consent, except for the aforementioned limits of confidentiality.

Cancellations and No Shows

48 Hour Cancellation Policy: Cancellations and changes to appointments can be made by contacting me at 510-500-5964 at least 48 hours before the appointment. Appointments that are cancelled under 48 hours of the appointment (late cancel) will be subject to a full session late cancellation/no show fee.

As I understand that emergencies do happen, if a cancellation is made within the 48 hour window, and we agree that the circumstances were due to uncontrollable circumstances, the cancellation will be subject to a $75 fee.

EAP clients: Your coverage may or may not include any late cancellations/no shows. If your coverage does not, you will be responsible to cover the late cancellation/no show fee.

Social Media

As a general practice, I do not accept friend requests, chat requests, follow requests or contact requests from present and former clients on social media networking sites (Facebook, LinkedIn, Instagram, Google chat, Kakao, Whatsapp, etc) in order to maintain boundaries and honor the therapeutic relationship.

Mobile SMS Messaging Privacy Policy

Information collected: We may collect information, such as name, phone number, and email address.

Use of information collected: We may use the information we collect to perform the services requested including billing, customer service, appointment reminders and other administrative requests.

Sharing of information collected: We may share information we collect with payment processors, legal authorities, partners so that these service providers can perform their normal duties. We do not share, sell, rent, or trade any information provided with third parties for promotional purposes.

As a current or prospective customer, you understand that you can text us STOP at any time to opt out of receiving SMS text messages from us. You can text us HELP at any time to receive help. You understand that the messaging frequency may vary. Messaging & data rates may apply.

Your mobile information will not be shared with any third parties/affiliates for marketing/promotional purposes. All policies are followed as per CTIA guidelines 5.2.1. At any time if you want your information to be removed, you can contact us via our email address or regular mail.

No Surprises Act of 2022

Good Faith Estimate
Under the No Surprises Act, health care providers need to give patients or clients who do not have insurance or who are not using insurance an estimate of the bill for medical items or services, which includes therapy services. A Good Faith Estimate is provided upon request or at the time of scheduling health care services.

• You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services.

• You can ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule a service.

• If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.

• Make sure to save a copy or picture of your Good Faith Estimate.

For questions or more information about your right to a Good Faith Estimate, call (800) 368-1019 or visit www.cms.gov/nosurprises