Confidentiality

All communication is confidential except for, by law the limits of confidentiality which include: if there is suspect of harm to self, including suicidal intent and plan, intent and/or plan to harm others, child abuse, elder abuse, abuse of dependent adults and if required by court .

If a client is older than 12 years of age and enters psychotherapy, the minor has the right to consent to treatment. As a result, parents and guardians will not have access to the information shared in treatment without consent, except for the aforementioned limits of confidentiality.

Cancellations and No Shows

48 Hour Cancellation Policy: Cancellations and changes to appointments can be made by contacting me at 510-500-5964 at least 48 hours before the appointment. Appointments that are cancelled under 48 hours of the appointment (late cancel) will be subject to a full session late cancellation/no show fee.

As I understand that emergencies do happen, if a cancellation is made within the 48 hour window, and we agree that the circumstances were due to uncontrollable circumstances, the cancellation will be subject to a $75 fee.

EAP clients: Your coverage may or may not include any late cancellations/no shows. If your coverage does not, you will be responsible to cover the late cancellation/no show fee.

Social Media

As a general practice, we do not accept friend requests, chat requests, follow requests or contact requests from present and former clients on social media networking sites (Facebook, LinkedIn, Instagram, Google chat, Kakao, Whatsapp, etc) in order to maintain boundaries and honor the therapeutic relationship.

SMS Text Messaging Policy

We may collect personal information such as your name, phone number, and email address to provide services including appointment reminders, billing, customer service, and other administrative communications.

As a current or prospective customer, you may receive SMS or MMS messages from us. Message frequency may vary. Messaging and data rates may apply. You may opt out at any time by replying STOP. You may receive help by replying HELP.

Your mobile information will not be shared with any third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

No Surprises Act of 2022

Good Faith Estimate
Under the No Surprises Act, health care providers need to give patients or clients who do not have insurance or who are not using insurance an estimate of the bill for medical items or services, which includes therapy services. A Good Faith Estimate is provided upon request or at the time of scheduling health care services.

• You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services.

• You can ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule a service.

• If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.

• Make sure to save a copy or picture of your Good Faith Estimate.

For questions or more information about your right to a Good Faith Estimate, call (800) 368-1019 or visit www.cms.gov/nosurprises