A. Yes, we currently accept Aetna, United Healthcare/Optum and Alameda Alliance. For other insurances, we can provide a superbill which is an insurance reimbursement statement that can be submitted for possible reimbursement. To check your reimbursement rate with your insurance, the CPT code you’ll need share with them is 90837.

A. We have a limited number of sliding scale slots. Sliding scale rates are based on income and individual circumstances. If there is a need, clients are encouraged to speak with their therapist to explore available options.

The main difference between an LMFT (Licensed Marriage and Family Therapist) and an AMFT (Associate Marriage and Family Therapist) or APCC (Associate Professional Clinical Counselor) is the type of licensure. LMFTs are fully licensed, while AMFTs and APCCs are associates working under supervision as they pursue licensure. Beyond that, there is no difference in the quality of therapy—each therapist brings their own unique skills, experiences, and approach to supporting clients.

No. Each therapist at Gentle Healing Space brings unique experiences and skills to their work with clients. All associates practice under the supervision and guidance of Nanci Kim, LMFT, who provides ongoing clinical supervision to ensure their work reflects our shared values, approach and vision for the healing process. Clients can feel confident knowing that every therapist here is dedicated to providing compassionate, high-quality care throughout the healing journey.

Often, couples therapy is not covered by insurance when it is a relationship concern between two partners. Please check with your insurance to confirm if this is part of your insurance plan.

A. Currently, we are not accepting new Lyra Health clients. Please refer back to Lyra for available therapists.

A. Our cancellation policy is 48 hours prior to the scheduled appointment and we ask that clients cancel or reschedule appointments at least 48 hours in advance.

The fees for cancellation are: within 24 hours: 50% of clinician’s full private pay rate; under 24 hours: clinician’s full session fee.

A. Please complete all initial intake documentation at least 48 hours of the scheduled appointment as I do need to review your information. If the appointment schedule is less than 48 hours away, I will provide a date/time for completion.

A. It could be one of the following reasons: You did not set up your Ivy Pay account, your intake paperwork was not completed in the required time frame provided or I did not hear back from you after multiple attempts after the initial appointment was made. Upon scheduling the first appointment, I ask that clients place a credit card on file via a mobile program called Ivy Pay to secure the appointment. I can hold an appointment without a credit card on file for 24 hours and then the appointment will be automatically cancelled.

A. No.

A. No.

A. We are unable to extend leaves of absences if we did not initiate the request. We are unable to write leaves of absences for new clients.

A: Nom the clinicians at Gentle Healing Space do note provide ESA letters.

A. Unfortunately, crisis intervention is difficult to provide in a private practice setting, so weI do not provide crisis intervention. If you are having a mental health or medical crisis, please go to the nearest emergency department or call 911. You can also call the crisis hotline at 988.

A. Eye Movement Desensitization and Reprocessing (EMDR) is a therapeutic approach that provides healing for traumatic experiences. 

Everyday, we have many experiences that our brain stores into our short term memory and theoretically, during sleep, our brain processes these short term memories into our long term memories, fragmenting the memory into shorter bits - keeping what’s important and tossing out what’s not. However, when we experience traumatic and/or negative experiences, the memory is not processed in the proper way and, in a sense, stuck in our brains. As a result, when we are triggered, we experience negative emotions and behaviors. The process of EMDR allows these memories to be reprocessed properly so that the experience is desensitized and has less charge in our daily lives. 

EMDR was developed by Francine Shapiro PhD in 1987 and is now a regularly practiced evidence-based therapy designed to help individuals heal from traumatic experiences.

A. Nanci Kim LMFT was initially trained in EMDR Basic Training in 2010 with Phil Manfield, PhD and became a Certified EMDR Therapist in 2021. She then joined Personal Transformation Institute (PTI) in 2022 to learn PTI’s Somatic and Attachment Focused (SAFE) EMDR approach and became an EMDRIA Approved EMDR Consultant in 2024.

Additionally, she has taken a number of trainings over the years including: 

Basic, SAFE EMDR (Personal Transformation Institute), Attachment Focused - EMDR, AF-EMDR Addiction, RTEP/GTEP EMDR, EGO State EMDR, EMDR for Sexual Abuse Survivors, DeTur EMDR (for Addiction), EMDR for Children, EMDR for OCD, Flash EMDR, Four Blinks

A. Brainspotting , which was taken from EMDR and was developed by David Grand PhD in 2003, approaches trauma processing from the theory that where we look is where the trauma is stored.

A. Nanci Kim LMFT has worked closely with Pie Frey, PsyD in becoming an Brainspotting Consultant and has taken the following courses: Phase I, II, III, IV, Bodyspotting, Addiction (Crocodile Set Up). Nanci continues to assist Brainspotting trainings as a consultant.

A. An intensive session is a session that runs longer than a regular 50 minute session and is focused on using EMDR or Brainspotting to work through specific traumatic topics.